Shipping Policy
Shipping Policy – TheMotoVibe
Last updated: 11/06/2026
At TheanimeWall, we are committed to offering free shipping to our customers worldwide so that they can enjoy our products without additional transport costs.
1. Worldwide Free Shipping
We offer free shipping to all countries where our logistics providers can deliver.
No shipping costs apply during the checkout process.
2. Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
During periods of high demand, special promotions, or holidays, processing time may be slightly longer.
3. Estimated Delivery Times
Delivery times vary depending on the destination country:
| Region | Estimated Time |
|---|---|
| Spain | 5-12 business days |
| Europe | 5-15 business days |
| United States and Canada | 7-15 business days |
| Latin America | 10-20 business days |
| Asia | 7-15 business days |
| Australia and New Zealand | 8-18 business days |
| Rest of the World | 10-25 business days |
These times are indicative and may be affected by external factors such as customs, weather conditions, strikes, or logistical incidents.
4. Order Tracking
Once the order is shipped, you will receive an email with tracking information, if available for your destination.
Shipping status may take between 2 and 7 days to update once the tracking number is generated.
5. Customs and Taxes
International orders may be subject to import duties, local taxes, or customs fees imposed by the authorities of the destination country.
These costs, when applicable, are the responsibility of the customer.
TheMotoVibe has no control over such charges and cannot estimate their amount.
6. Delivery Delays
Although we work with reliable logistics operators, we cannot guarantee exact delivery dates.
An order will not be considered lost until at least:
- 30 days have passed since shipment for Europe.
- 45 days have passed since shipment for the rest of the world.
If your order exceeds these deadlines, please contact our support team so we can assist you.
7. Incorrect Address
It is the customer's responsibility to verify that the shipping address provided is correct before completing the purchase.
If you detect an error in your address, contact us as soon as possible.
We cannot guarantee modifications once the order has been processed.
8. Orders Marked as Delivered
If the carrier indicates that an order has been delivered but you have not received it:
- Check with neighbors, family members, or the building's reception.
- Contact the local shipping company.
- Write to us so we can help you investigate the incident.
9. Contact
If you have any questions about your shipment, you can contact us